SERVICE

Service
At NOGA we committed to superior customer service. These following customer support pages are designed to help and support you, our customer, using and buying our safe biochem products. If you can't find the information you are looking for please contact us via email and we will get back with you as soon as possible.

  • Free Samples
  1. We offer samples for our customers who would like to test our product quality before committing to any purchase. Our sample will be an plastics bag with 50g products.
  2. The food additives samples are provided free of charge.
  • Cargo tracking

Either using ocean shipment or using air freight,We will deliver the ordered goods to you with quick carrier. Our customer service will track the goods until the goods have arrived at your hands.

  • OEM Service
  1. we had a high standard of packing requirement, and can serve you a professional OEM  packing service in bags or drums: your printing label or print your logo onto bags or drums.
  2. All our exporting products are packed using standard exporting packages. We are able to make special packages in your size, model, design, you could send us email to submit your requirement.
  • How to resolve when products are found to be faulty?

All our products had past the inspection before packing in my factory. Every batch of products had corresponding production numbers. once there will be a complain, we could response and check it immediately. Definitely speaking, once complain comes out, we handle like this:
1. Describing the detials,  and provide proofs, like picture, test report etc;
2. If quality problem, please send back sample to us, then we will compare with our counter samples recorded from our production dept.
3. After confirmation the quality the same or not, then advice you reasons.

Offer complain solutions:
1. supplement extra quantity goods in free by sea shipment or in next order;
2. discount in next order.

NOGA is responsible for the quality for every batch always, whatever the price is.
No risk to cooperate with NOGA.